Policy Commitments

Please see below for policies relating to the Building Bridges programme, which is jointly funded by The National Lottery Community fund and the European Social Fund. Follow the ‘Download Full Policy’ buttons under each policy to read the policy in full, a table noting any revisions to these policies (including the date they were revised) is also included in the full policy documents:

Policies

Feedback & Complaints Statement

Privacy Notice

Environmental and Sustainability Policy

Gender Equality and Equal Opportunities Policy

Whistleblowing Policy

Anti-Fraud Policy

Acceptable Conduct Policy

Feedback and Complaints Statement

Feedback

We are committed to providing a high quality and efficient service to our participants and are continually seeking to adapt and improve our delivery to better meet their needs.

We actively welcome feedback, good or bad, from participants, carers, family members, referrers and other stakeholders on the quality of the service we are providing – please tell us what you think.

Feedback can be submitted through our partner Key Workers or to the programme lead team via any of the contact routes shown below.

Complaints

If you are dissatisfied with the service we are providing, please let us know so that we can try to resolve the issue as quickly as possible.

If you are a participant, in the first instance please contact your Key Worker to explain your concerns and give them the opportunity to resolve matters informally.

If the issue cannot be resolved informally, then your concerns should be raised through the complaints procedure of the partner organisation that is supporting you – your key worker can explain how to access this.

If you remain dissatisfied with the response, or your complaint relates to the wider Building Bridges programme, then please contact the programme lead team via any of the contact routes shown below and we will try to resolve the issue.

The Building Bridges programme also has Whistleblowing and Anti-Fraud Policies in place and the details of these can be found on this page or via the programme lead team.

Contacting the Programme Lead Team

The Building Bridges programme lead team can be contacted by the following routes:

Call Us: 01380 732821

Email Us: hello@buildingbridgessw.org.uk

Write to Us:

Building Bridges Programme
C/O Community First
Unit C2, Beacon Business Centre
Hopton Park
Devizes, SN10 2EY

Building Bridges Programme Privacy Notice

Background

The Building Bridges programme treats the information we hold about our programme participants very seriously and we will comply with the requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679.

The Building Bridges Programme is the local implementation across Swindon and Wiltshire of the national Building Better Opportunities (BBO) programme, which is jointly funded by The National Lottery Community Fund and the European Social Fund. The Managing Authority for the national BBO programme is the Department for Work and Pensions ESF Team.

The Building Bridges Programme is delivered by a partnership of 40 organisations, led by Community First, working collaboratively under a legal Partnership Agreement

The principles that we operate for all our participant data are:

  • We only capture and store the minimum amount of data we need to provide our service and meet the needs of our funders.
  • We will only share participant information with the The National Lottery Community Fund, or other authorised bodies, in relation to the operation of the BBO Programme and it will only be shared in a secure manner.
  • We will not share any of our participant data to be included on any marketing or mailing lists
  • We are required to store participant data in both hard copy and electronic formats to meet the needs of our funders.
  • We have put in place a secure Management Information System in order to ensure that participant data can be shared and stored as securely as possible between our programme partners.
  • Each of our partner organisations has a data protection and security policy in place and the Building Bridges Partnership Agreement details how the partners will work together to ensure participant data is protected when they are working collaboratively to support them.
  • All participant information, both hard copy and electronic, will be stored securely and retained at least until 31 December 2026 to meet the requirements of our funders.
  • This information will be used to evaluate this project and to report to the The National Lottery Community Fund and European Social Fund for monitoring purposes. Participants may be contacted by these funders to discuss their involvement in the project.
  • We will dispose of all participant information, both hard copy and electronic, in a secure manner after 31st December 2026 or later if required by our funders.

If participants wish to view the information that the programme holds about them, they should formally apply in writing to the Building Bridges Programme Manager, Community First, Unit C2 Beacon Business Centre, Hopton Park, Devizes, Wiltshire, SN10 2EY.

If participants would like to find out more about our data protection and security for the programme, they should visit our website at www.buildingbridgessw.og.uk or contact our programme team on 01380 732821 or hello@buildingbridgessw.org.uk.

This Privacy Notice will be made publicly available though our programme website and participants will be made aware of its existence when joining the programme.

Environmental & Sustainability Policy

In the UK Sustainable Development Strategy ‘Securing the Future’ 2005, the government aims to have a sustainable, innovative and productive economy that delivers high levels of employment, a just society that promotes social inclusion, sustainable communities and personal well-being, in such a way as to protect and enhance the physical and natural environment and use resources and energy as efficiently as possible.

The three core issues to be addressed are:

  1. A better local environment
  2. A better local economy
  3. Better social conditions

The Building Bridges Partnership recognises its responsibility, both as a Partnership and as individual organisations, to Sustainable Development and is committed to meeting the requirements of relevant legislation to ensure the project meets the environmental, economic and social needs of both current and future generations in an integrated way. Our aim is to reduce the impact on the environment from our operations.

 

Gender Equality and Equal Opportunities Policy

The Building Bridges partnership is committed to promoting equality of opportunity for all, and ensuring that no individual is discriminated against in the planning and delivery of any of our activities.We therefore aim to ensure that the values of equality, diversity, and respect for all are embedded into everything that we do.

This policy is intended to demonstrate the commitment to eliminating discrimination and encouraging and valuing diversity among staff, managing committees, trustees, volunteers, partners, suppliers and those people we support.

We recognise our responsibilities under the Equality Act 2010, and are committed to meeting them in full. We believe that a culture that embraces equality and values diversity will help us to ensure that everyone feels involved and included in our plans, programmes and activities.

 

Building Bridges Whistleblowing Policy

1. Policy Statement

The Building Bridges Partnership will not condone any form of malpractice in the delivery of the programme and is committed to creating a safe, fair and honest environment for those employed in the delivery of the programme and our participants.

The Building Bridges Partnership’s Whistleblowing policy encourages and enables those employed in the delivery of the programme and our participants to speak out when they encounter or suspect malpractice.

No one who raises a genuine concern about malpractice will be at risk of losing their job or suffering any other form of retribution or detriment as a result of doing so, including harassment or victimisation.

This Policy applies to all those employed in the delivery of the programme and our participants.

We recognise that individual organisations within the Building Bridges Partnership will have their own Whistleblowing Policies and this Policy is intended to operate in conjunction with these in matters relating to the delivery of the Building Bridges Programme.

 

Building Bridges Anti-Fraud Policy

The purpose of this policy is to set out the Building Bridges Programme position on fraud and set out responsibilities for its prevention. It also refers those involved in delivering the programme to the Fraud Response Plan, which outlines the action to be taken if they discover or suspect fraud.

The Building Bridges Programme requires everyone involved in delivering the programme to act honestly and with integrity at all times and to safeguard the resources for which they are responsible.

Fraud is an ever-present threat to these resources and hence must be a concern of all members of staff and volunteers involved in the programme.

We recognise that individual organisations within the Building Bridges Partnership will have their own Anti-Fraud Policies and this Policy is intended to operate in conjunction with these in matters relating to the delivery of the Building Bridges Programme.

This Policy also operates in conjunction with the Building Bridges Programme Whistleblowing Policy.

Acceptable Conduct Policy

The Building Bridges Partnership is committed to providing a safe, positive, fair and honest environment in which to provide a high quality and efficient service to our participants.

We are continually seeking to adapt and improve our delivery to better meet our participants’ needs.

Within this context, it is important to set out acceptable standards of conduct for everyone involved in delivering of the programme, including staff, participants, potential participants, referrers, those providing support and suppliers.

This policy relates to all forms of communication, including face to face meetings, telephone conversations, text messages, email, social media and letters.

Our Funding

The Building Bridges programme is jointly funded by The National Lottery Community Fund and the European Social Fund. Find out more about our funding and the partners involved in supporting the Building Bridges programme in Wiltshire and Swindon.

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